As some of you may know, the whole Mallozzi circus (and thusly Success.In.Print as well) is pulling up stakes early next week. We will be relocating the whole shebang to Connecticut. Chicago’s loss is the East Coast’s gain.
Being upfront with your print customers usually works best. If a proof is running late, or a delivery date can't realistically be met, or that special paper hasn't yet arrived, don’t hide it. Tell your customers. They’d rather find out there’s a potential complication and hear how you’re resolving it than find out after the fact that you knew all the while there was trouble brewing.