You can begin the best move for your own business by taking a tour of Lean here.
For business owners, measuring quality and service performance with a tracking system is key to proving quality and keeping customers.
When company standards and procedures are ignored, the result is lost revenue. There’s a fix for that!
Like many who have risked owning a business, we refuse to give in to temporary adversities, bad politics, or other bumps in the road.
The dilemma with saying “NO profit, NO business!” out loud is that the idea of making a profit seems offensive to some these days.
Using the systematic approach of customer experience mapping ensures our customer touch points are not haphazard. Learn why.