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Systemic Success
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.
For business owners, measuring quality and service performance with a tracking system is key to proving quality and keeping customers.
When company standards and procedures are ignored, the result is lost revenue. There’s a fix for that!
Like many who have risked owning a business, we refuse to give in to temporary adversities, bad politics, or other bumps in the road.
The dilemma with saying “NO profit, NO business!” out loud is that the idea of making a profit seems offensive to some these days.
Using the systematic approach of customer experience mapping ensures our customer touch points are not haphazard. Learn why.
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