The goal of a screwed-up order is to come away better off than if everything went smoothly. Bill Farquharson explains how in this blog.
The Sales Challenge
When a mouse did thousands of dollars of damage to Bill Farquharson’s car, one benefit was a sales lesson. Read more about it here.
What if you took an hour a week to get better? Bill Farquharson has done just that for half of January. Find out what he’s up to here.
Do you remember your first job? You will after reading Bill Farquharson’s blog, where he explains why those early experiences matter.
Bill Farquharson flew three hours just to make a client meeting. Here’s why this overcooked gesture is so significant.
A client calls. Their order is wrong. The best possible outcome is a reprint, right? What if there was another level of satisfaction?
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