Nine Ways to Become the Worst Salesperson Possible
July 18, 2013

I am quite unorthodox in my approach as to how I turn around printing salespersons and print companies so that they can grow. I thought you might as well know that now before we talk. In my blog this week, you will learn nine surefire ways to fail as a salesperson.

Why Phone Store Syndrome Sucks: Five Ways to Upsell Successfully
July 18, 2013

Many people enjoy being sold to. They are happy to buy more. This applies to business purchases as much as consumer purchases. But you have to offer the buyer the right opportunity. I’m always surprised at how many upsell opportunities printing sales people miss.

When the Customer Holds a Grudge
July 16, 2013

What do you do when something happened in an account prior to your being hired and a customer remains angry? That's the subject of this week's blog by Bill Farquharson.

A New Look at Media Convergence
July 16, 2013

In his blog this week, Thaddeus Kubis shares his thoughts on the future of the printing industry, addressing consolidation, convergence, integration and interaction.

Exceptions AS the RULE
July 15, 2013

Recently I was visiting a client, in order to find the reason why they were having some difficulty implementing and keeping a few simple systems up and running.

How to Create A Memorable Brand Tagline
July 12, 2013

Effective taglines should be connected to your brand attributes, clear and simple, and matter to your customers. This week, Marka shows the rest of the FEI tribe how to create a killer tagline.

Doesn’t This Social Media Plan Look Simple?
July 12, 2013

Companies that establish a strategic runway for their social media plan—and follow it—are the companies that most often achieve the success all companies state in their primary objectives. Do not abandon ship before it makes it into the dock!