Don’t Give Your Customers What They Want
June 19, 2013

Customers can’t always tell you what they want. Use their idea as a jumping off point then read between the lines. Use your vision and your knowledge to always be a step ahead of the standard requests.

Giving Back Strategically Without Breaking the Bank
June 18, 2013

We should all give back to the community and to causes that fit our business and our personal values. However, if we are to operate a successful business, we should give back strategically and make it a part our business plan and marketing plan.

The "Um" Clap
June 18, 2013

Part of the image that you portray comes from the words that you use and how you use them. In this week's blog, Bill Farquharson offers a unique cure for "um" disease.

The Click-through Generation
June 14, 2013

If you have been trying to think through your next strategic push, consider the click-through strategy. When in doubt, lean toward instant. Customers will feel good about it and will put their money where your service is.

Buyers Do Not Care!
June 13, 2013

What are you bringing to the table that really wows a buyer? Anything? I cannot tell you the number of times in my career—in either running a printing company or consulting in the field—that I have watched a salesperson bore a buyer and me to death.

What’s Keeping You Up At Night?
June 12, 2013

I’m speaking at any industry event later this month, and rather than put together some presentation about what I THINK matters to people like you, I thought I would actually ASK people like you. So what’s on your minds?

The Oyster Self-Promotion (Video)
June 12, 2013

This piece, designed by Faust Associates in Riverside, IL, and printed by Rider Dickerson in Chicago, features an unusual hand-folded format—a seemingly simple 12x12" opens up to a flat 24x36" in a way that resembles the edges of an oyster shell.