When you envision a simple business, think about a kid’s lemonade stand. It has one product, one price and almost no overhead. The more simplified you can design a business to be, the easier it is to manage and even franchise.
For the "Ten Thoses" out there in the business world, I would like to remind you that every frustration in your business is due to a lack of a SYSTEM! When someone comes into your office for the tenth time in a month, saying, “We had to re-do a job, due to a stupid error” ... That’s frustrating!
When disorder breaks out in business, and it’s not contained, it demonstrates poor leadership to employees and customers. Those types of business owners are un-masked and unable to hide from the cost that chaos brings. Our business mission is to teach and coach leaders of industry to STOP the chaos and help them become like the lead conductor over a "symphony of order."
I’ve been encouraging business owners NOT to miss seeing the new movie, "The Founder." It’s the global success story about the McDonald’s system that set a giant precedent for franchise operations.
To be the best, or to compete at a high level in business, you need to be consistent and continually improve in every aspect of business. Like Alabama football, that means every practice, every play, every training session, and meeting — every time! NOTHING should be left to chance.
It's an honor to remember and thank those who came before us in this industry, and to share here, a memory I have of one of these sometimes-forgotten heroes of the printing industry, Carl Williamson, owner of Kennedy Print Shop, Baton Rouge, La.