A Process Manager Vs. Production Manager
A business process manager is the overseer of the step-by-step processes that operate a business; from front to back and morning to night. Specifically, they create, measure, audit and continually improve all processes for the organization. You might even call a process manager, "the system czar,” who manages the "system” that manages the employees.
That’s what the "big boys” do! They hire someone for the process manager position whose main duty is to document, by writing down step-by-step procedures of how to perform a process, and the flow of one process to the next.
More importantly, the process manager monitors all processes, continually, looking for ways to improve them. As a result, the process manager earns their wage by saving money for the organization through better process management and eliminating waste of all kinds.
All written processes need to be part of the company’s operations manual and made accessible to employees.
Process Manager – Process Owner for Small Business
In a small business, at the beginning stage of documenting processes, the person wearing the hat of process manager, at first, should be the owner. Every small business owner knows, or should know how their company operates from start to finish. Moreover, they have or should have the vision for where the business is heading. Thus, the owner needs to lead the charge in documenting how the business will operate and look.
Edward Deming of the Deming Award stated, “If you can’t describe what you are doing as a process, then you don’t what you are doing.”
The good news is, once the documenting and implementing of the main processes are completed, the owner can then delegate the position of process manager to another person. At this point, the production/process manager would be an excellent choice for adding the role of process manager to their position because the production manager is close to the action, where the company processes live. Moreover, since the Process Management System is up and running, tweaking the system is all that’s needed.
Again, it’s important to realize organizing all written processes to the company’s operation manual is key to sustaining the Process Management System. Read on!
Production/Project Manager Position
The production/project manager works to make company processes/workflows operate smoothly, looking for ways to improve efficiency and eliminate bottlenecks. As a result, process errors for production and service are substantially reduced and delivery of product and service are greatly improved.
Production/project manager is to report all non-conformances, during the production and/or service cycle, to the process manager for corrective action. CAPA Corrective Action is a system for the continual improvement of all production and/or service processes.
Process Manager and Production Manager Position as a System
On our website for System100, a business process management tool, we have educational materials for process managers; whereby, we implore small business owners to embrace systemization using control checklists methodology. In fact, it’s the only sure way to ensure consistency in any process, or the performance of an employee’s position.
With this in mind, consider the process manager and/or a production manager position as a system, versus merely a “job position.” In other words, by documenting systematically, these managers function as if they were a production or service process by using a daily routine checklist, along with a quality assurance checklist.
As a result, systemizing a job position versus relying on a vague job description document gives business owners complete control of the production management system, in the same manner, you would control a production process. In fact, the business owner is managing a system versus managing a person.
To summarize, these control checklists for a production management system or process manager system become the “eyes” and “ears” of an owner. Checklists are tools to observe how managers are performing, throughout the day; more importantly, what task they’re performing!
We want to share a FREE, two-page production managers daily routine checklist. This one checklist could revolutionize your print facility. We know, because we’ve seen it operating for more than 15 years. Just click here or on the graphic at top of this blog.
NOTE: When reviewing this checklist, note the referenced document numbers and system names in red. These link directly to the referenced document or system when using the online system. When using this checklist manually (paper) you still have the referenced document number for easy look-up.
Process Manager vs. Production Manager - Summarized
Think of the process manager as the person who builds and maintains the systems that run the organization and the production/project manager as the person who oversees all personnel to ensure system compliance. These two positions have two very different responsibilities. However, working together systematically, they create what we’ve been calling a “Symphony of Order”
Did I mention? Great Systems Work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.