After two decades in commercial printing, Mike Puckett entered the in-plant world as director of Vanderbilt University Printing Services and says it was the best decision he ever made. In this podcast he talks about the collaborative culture of in-plants, how he rebuilt Vanderbilt’s print operation after it was nearly closed, and his relationship-first approach to employees and customers.

2:44     First Impression of Vanderbilt’s In-plant
6:11     The In-plant’s Rebirth
8:20     Getting to Know Employees
13:09   Promoting the In-plant’s Value
15:57   New Services Added