Whose Best Interest Is It, Anyway?
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At this point I start chastising the CSR, and my wife's complexion now matches the Christmasy red on her sweater. It seems the older I get, the more I don't mind making a scene. But we're paying for six portraits, and damn it, if we can't vary our backgrounds, at least we should be able to vary the poses. I win a small battle and we get to have six different poses (one family, one of the two kids together and two each of the kids alone). But I walk out seething, raging aloud that I shouldn't have to fight to get a minimal amount of customer service. I vow never to return there in the future...not that Sears cares about keeping my business down the road.
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