Whose Best Interest Is It, Anyway?
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On the contrary, not only is the customer rarely right in the retail sector, one blaring declaration can be heard ringing throughout the land: "Take it or leave it, because we don't care what you think."
Example: It's time for the annual family portrait, so we all pile into the Intrepid and race down to the local mall, which boasts a Sears Portrait Studio. It's not my idea; the other half insists on an annual grip-n-grin, especially with two children growing so quickly.
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- ERIK CAGLE
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