Webinar Express: One Question Will Shape Your Company’s Future
Sponsored by: The 2017 Best of Print and Digital™
Speakers: Mike Jacoutot, Founder & Managing Partner, Butler Street; Mary Ann McLaughlin, Managing Partner, Butler Street
Increasing client retention 5% can increase company profitability 25-95%. Client retention is the new acquisition. Capturing your customers’ experience with your organization, quantifies the quality of the relationships you have with your clients. Net Promoter Score Survey provides insights to identify risk and uncover opportunities to introduce innovation so that you are able to deliver on your customer needs and wants, today and in the future.
Key themes covered in today’s webinar include:
• How to use NPS for benchmarking and increasing customer retention
• Identify early warning signs for potential customer defection
• Identifying opportunities for cross-selling and innovation
• How to leverage NPS to optimize your business for sale
Sponsored by The 2017 Best of Print and Digital™
Click above to view this free, 20-minute webinar today!