In this episode of Printing's Alive, Warren Werbitt and Mike Philie dive into the intricacies of the print industry, exploring why printing company owners seek Mike's expertise. They discuss the importance of organizational structure, influenced by Mike's sports background, and his unique consulting approach. The conversation highlights challenges owners face, especially when preparing a business for sale, and the significance of processes and procedures. They also touch on the Graphic Arts CEO Forum, peer groups, and maintaining company culture. Topics include hiring youth, owner involvement, customer relations, and the strategic use of consultants. Closing thoughts emphasize available resources and future discussions.

00:00 Meet Mike Philie

01:05 Why Owners Hire Him

02:34 Sports Leadership Lessons

04:37 Buyer Mindset Consulting

05:38 Calling Too Late

09:20 Acquisitions Integration Reality

12:22 Uncomfortable Conversations

16:13 Accountability And Systems

19:20 FedEx Process Analogy

22:24 Mike’s Journey Into Print

26:09 Teaching Forums Peer Groups

30:26 Culture Trust And Leadership

35:30 Process Over Preference

36:39 Certifications Build Culture

39:11 Owner Sets The Tone

40:07 Hiring Youth And Interns

44:08 Modernize Industry Messaging

47:33 Sell Outcomes Not Hardware

50:07 What Keeps Owners Up

52:47 Mentoring And Buddy System

54:19 Owners Must Know Customers

56:43 QBRs And The Pebble

01:02:24 Wrap Up And Next Steps

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