Inside Susan Moore’s Journey from Print Sales to Print Leadership

Susan Moore is an inspiring print industry leader who recently celebrated the 75th anniversary of Dumont Printing in April. With over three decades under her belt, Susan walked in with no inherited business, starting as a salesperson and eventually buying the company outright in 2013. As president and owner, she’s overseen the firm’s expansion into digital, wide‑format, packaging, mail‑house services, apparel, promotional products, and modern fulfillment—turning Dumont into more than a printer, but a dynamic print services powerhouse.

In this candid conversation, Susan reflects on the resilience and adaptability that has defined her leadership—from navigating the 2001 ownership transition and the 2008 recession to creatively pivoting during the COVID‑19 crisis (even producing face shields and acrylic right on-site). She shares how being a woman in a traditionally male-dominated, deadline-driven manufacturing environment taught her the importance of confidence, visibility, and lifelong learning—especially when owning the room is not the goal, staying in the right room is. Get ready to be inspired by her philosophy of being “hungry, humble, and smart” and why, in printing, no two days—and no two boxes—are ever the same.

00:00 Introduction to Susan Moore and Dumont Printing

00:16 Dumont Printing's 75th Anniversary Celebration

00:41 Expanding Beyond Traditional Printing

01:53 Susan's Journey into the Printing Industry

03:14 Taking Over Dumont Printing

05:29 Challenges and Triumphs in the Printing Business

07:56 The Impact of COVID-19 on Dumont Printing

12:16 Technological Advancements in Printing

13:47 Misconceptions About the Printing Industry

16:54 The Future of Printing and Packaging

18:33 Exploring Custom Vehicle Wraps

18:55 Taking on Unique Projects: Wrapping a Grain Silo