Websites Build Your Brand —Morgan
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If you offer an online “Request for Information” form (which should not be the only way a prospect can get in contact with you), make the form easy to fill out. Ask how the prospect would like to be contacted (phone, e-mail, etc.), and then respect their choice. I would also suggest that you display contact information for all of the contacts in your company that a buyer may want to get in touch with (customer service representatives, management team, sales reps, estimators, etc.). Allow the prospect/customer to search for members of your team by name, department and position.
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