Dealers--More Than Middle Men
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"The printing industry, up to now, has not been paying for this," he says. "As a consequence, there's a real lack of knowledge to support the customer base in making the transition to digital imaging. Survey after survey that's been done on this reveals that customers are unhappy both with the manufacturers and the distributors. They don't feel like they're getting adequate support, partly because systems integration is inadequately financed and, in some cases, not financed at all. It's being paid for out of existing profits, or is being provided at a loss. Nothing works well when it's financed that way."
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