Whose Job is it Anyway?

In working with senior leaders in organizations of all sizes, a common theme emerges. I sometimes call it the “shared frustration paradox.” Managers lament the fact that they don’t have the level of authority that they need to execute the responsibilities of their job. Senior leaders complain that their direct reports lack initiative and bring to their attention problems, obstacles, and challenges without proposing possible solutions. What’s going on here?

There is a two-fold opportunity here that is often overlooked by leaders. At one level, leaders can free themselves from the seemingly constant parade of direct reports coming to them with problems and challenges. The second is that in doing so, they can both challenge and develop their team members.

To get there, leaders need to respond to problems raised by direct reports by asking them some simple questions, such as “what do you think we should do about this” or “what are our options as you see it?” Get them thinking about potential solutions rather than waiting for you to provide the answer.

If the challenge they present is significant, suggest to them that they give this some more thought or perhaps they get different approaches with their team and brainstorms options. That done, have them come back with two or three different ideas and then ask them which they think is the best one and why.

Here’s the insight. High achievers will appreciate being put to the test this way. Those who are uncomfortable putting themselves on the line will likely resist. This is a good way to separate “A” players with growth potential from “B” or “C” players who are content to be told what to do.

Using this technique will build confidence in team members willing to accept responsibility for critical thinking and problem solving. These will be your most valuable employees moving forward. It will also free you up to concentrate on the bigger organizational opportunities and obstacles that require your attention.

It’s simple, really. Top performers want to be challenged. Those content to allow their boss to figure things out will limit their growth and their contribution to the enterprise going forward.

For more information on concrete ways to build the team you deserve, contact me at joe@ajstrategy.com

The preceding content was provided by a contributor unaffiliated with Printing Impressions. The views expressed within may not directly reflect the thoughts or opinions of the staff of Printing Impressions. Artificial Intelligence may have been used in part to create or edit this content.