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Never refer to a negotiation as a "negotiating session." That raises red flags to other side. Instead, say, "I have some questions about your complaints." Or, "May I ask you some questions about your criteria for selecting your print suppliers?"
Whether selling or negotiating, force yourself to deal with one issue at a time. If you are stuck or at a stalemate, suggest that you move on to the next issue. You may be able to trade a compromise on the impasse by getting what you want on a later issue.
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