HP xRServices Now Powered by Microsoft Hololens 2

Continuing to invest in innovation and support customers in an increasingly virtual real world, this collaboration will see HP (Booth C4256) xRServices and Microsoft Hololens 2 create a blended virtual-reality world where customers can connect with IT engineers at HP through mixed reality, advising them on any issue, at any point in their print production.

With Microsoft Hololens 2 headsets supported by the HP xServices solution, users will have the feeling of being physically present with a virtual advisor on hand to guide them through the process, meaning no time is wasted on long calls, resolutions are quick, and press downtime is minimal.

Compatible with all HP industrial printer hardware, users — whether digital natives or novices ­— can quickly learn and adapt to performing tasks, guided by the virtual HP engineer. The instructors move with the employees to direct them to the parts or problems they need to solve. By leveraging HP Print OSx, managers will see how to combine data generated by doing work with transactional data to drive optimization and higher productivity for the future.

Currently in the beta release, HP xRServices powered by Microsoft Hololens 2 not only resolves issues quickly, but also enables:

• Fewer face-to-face meetings or travel required. 

• Better assistance: customers now have a second route to help them solve any problem or incident, and to provide them with all the advice they need.

• Faster Onboarding: Guide new hires through processes step-by-step “like a live simulation.”

“HP has a strong history of reinvention, always driving customer needs as a key driver of technology advancement,” says Tracy Galloway, corporate VP, and COO of Microsoft. “Microsoft mixed reality solutions offer a tangible mechanism to help drive the changing landscape of human interaction. HP and Microsoft working together to reinvent services was a clear winning formula. We are confident that HP’s xRServices, and Microsoft’s HoloLens 2 and Remote Assist apps, will bring simplicity and ease to HP support operations and be a catalyst for positive change in customer support across the industry.” 

“With the increase in digital printing we’re seeing in the industry, customers have less time for technical calls and higher production runs to meet,” says Haim Levit, general manager of HP Indigo, and WW Industrial Go to Market. “The way we deliver services in this ever-evolving business and work environment is rapidly changing and working with Microsoft on this project was a perfect solution. We are redefining services for the industry, providing our clients with a solution that not only saves them time, but optimizes their opportunities. We continue to drive the most innovative solutions in the industry while listening and working with our customers as their own production needs change.”

Having invested in an HP Indigo 12K Digital Press, US-based Benson Integrated Marketing Solutions was one of the teams to trial the new service. “We are very pleased that our operations team has been selected by HP for this beta,” says Brian Benson, general manager of Benson Integrated Marketing Solutions. “We pride ourselves on being innovators, and being first to market with new technologies. This is another example of the commitment of our operations teams to new technologies. The new service will streamline maintenance and repairs, minimizing our downtime for customers.”