In 2016, mailing list gaffes simply shouldn’t happen. But one might have cost the University of Michigan a prized football recruit.
The trend toward cross-training needs to continue not only at the more highly-evolved facilities, but everywhere.
Poor customer service is inexcusable, even when the customer is being a bit unreasonable. The underlying problem could be complacency.
Britons voted to exit the European Union — a.k.a. Brexit — and the ripple felt in the global financial markets could impact printers.
The example of Quad/Graphics and GPO illustrates the need for security/chain of custody measures to be followed closely.
An event culture that has sprung up in our industry. Will the more specialized shows nudge out broader-scoped events?