Yelp Can Help, But Oy Can It Destroy!
I received a lovely response to a Trip Advisor posting I left for the Phoenix Inn in Lake Oswego, OR (look it up under “The Jamerican”). The manager was delighted with my comments and took the time to write me a thank you note.
What struck me about this hotel that had every right to be ordinary and boring was the attitude of every employee there. Regardless of whether they checked you in, checked you out, cleaned your room or made you breakfast, it was clear that they genuinely cared about their jobs and, by extension, their guests.
- Categories:
- Business Management - Marketing/Sales
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.
