Why Your Business Systems Fail
"We've TRIED implementing systems, but people don't stick to them, so they fail!"
How many times have I heard THAT? Answer is: ALL THE TIME! Especially when giving a presentation on Standard Operating Procedures (SOP's) for a business.
"Philip, I've put systems in place, like Quality Control Checklists, but they work only for a short time, then people forget about them or simply stop using them." A common complaint!
During a recent Webinar demo I was hosting, an owner I'll call Bob told me that he had hired an expert to help systemize his company. The "expert" apparently had extensive experience writing SOP's, and had compiled a cumbersome binder of documents, which Bob thought only added more frustration to their work. Trying to keep up with so much documentation had proved impossible.
Bob told me he (himself) had won an award for a system he had written in File Maker, at some point, but even THAT system had failed to be sustainable. "Philip," Bob said with no little frustration, "I have tried everything to keep our systems running with not much success. I'm still bogged down in day-to-day operations, working long hours to keep our company operating."
The answer I gave Bob, and I give EVERYONE who is plagued with failing business systems, I now give to YOU:
YOU NEED ANOTHER SYSTEM!
That's right, ANOTHER system—a system of FOLLOW-UP—to insure all systems are continuing to operate in the manner for which they were designed.
It's strange, that every owner or manager knows when a system stops running, but they fail to ask, "WHY?" Why DO people stop using systems for, i.e. Quality Control, Preventative Maintenance, Request for Leave, and for Orientation, etc.?
Again, there is NO FOLLOW-UP SYSTEM!
ONE follow-up system many successful companies use to insure such systems continue to operate is, a Corrective Action System—I call that a "System Buster Eliminator."
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.