Where Consensus Rules, Confusion Reigns!
Who is REALLY in charge of your business? I mean REALLY—let’s be honest!
Thinking about a phone conversation I had a short while back with a struggling business owner, I still get a little hot under the collar!
The owner was having serious and expensive problems with constant, repeat errors and had called me hoping, it seemed, for some kind of miracle cure. I had given him my best initial thoughts about a workable solution, only to hear from him later that he had polled his employees about it and they had rejected the change flat out. These, by the way, were the same employees who made the most mistakes, he said.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.