Three Wrongs Make a Right

She was honest, did not make excuses and simply took care of the problem. Is this not something we can all learn from and apply to our business? There are times when it might be appropriate to explain “why” something went wrong to a customer. However, in many cases the best policy is to say we have “dropped the ball” on this and we will do whatever it takes to make the situation right. This is what the manager did for my family at lunch. Little does she know I am blogging about this on an international blog.

Customers do not like mistakes. However, my most loyal customers were earned based on how I make bad situations “right” for them. Once a customer knows you will go the extra mile and do what is right, you have reached an entirely new level in your relationship. You make them feel important and they know that you will stand behind a problem. Thus, you create more than a loyal customer...you make a raving fan.

So, as the title states...sometimes three wrongs can make a right!