The Thing About Being Extraordinary
It gets BETTER..
Day two of our trip, I awoke a good three hours before an exhausted Emma and took up residence down in the breakfast area. To my absolute amazement, Eddie greeted me as “Tom” again. Impressive. I’ll bet he saw 250 guests a day during his 4-hour stint as omelet guy.
As I sat, worked and drank coffee, I heard Eddie remember each and every name he had assigned the day before. Remarkable. Extraordinary. Memorable.
I have great admiration for people who bring joy to their job. It is rare, indeed, to witness such an attitude. The last last time I saw it was at a retail store roughly three months ago. I doubt I’ll see it again for several months, but I hope I am wrong.
Eddie will likely not earn a penny more for the joy he brings to his job. I suspect he doesn’t care. The gift of making a customer happy has its own rewards.
I hope that some day one of the senior staff members at Hilton (but not Paris or Perez) visits the Orlando Embassy Suites location and decides to skip the oatmeal and get an omelet and takes in the “Eddie show.” This guy should be putting on customer service seminars.
We all have choices as to how we approach our jobs. Treat it as a means to an end, you will likely be unhappy...and forgotten. See it as an opportunity and choose to be happy doing it and, as they say, you will never work a day in your life.
You have the choice to be remarkable, to be memorable, to be extraordinary. To be...Eddie.
Visit Bill’s growing library of recorded Webinars and improve your selling skills at www.GetPrintSales.com. You can also contact Bill at 781-934-7036.