Making the Jump From CSR to Sales
If you are the manager of such a person, you will be well advised to communicate order progress to the CSR-turned-sales-rep, thus calming fears. Should that not do it, floggings might work just as well (although communication is easier and involves virtually no blood curdling screams).
Making the jump from CSR to Sales is doable. It takes trust and a lot of communication both ways. Like other things in life, it is a transition. You might start out losing sleep over leaving your babies in the care of others, but if you do it right, you will soon join the throngs of sales people complaining about how their jobs are screwed up and how inept the CSR team is.