Making the Jump From CSR to Sales
If you are the manager of such a person, you will be well advised to communicate order progress to the CSR-turned-sales-rep, thus calming fears. Should that not do it, floggings might work just as well (although communication is easier and involves virtually no blood curdling screams).
Making the jump from CSR to Sales is doable. It takes trust and a lot of communication both ways. Like other things in life, it is a transition. You might start out losing sleep over leaving your babies in the care of others, but if you do it right, you will soon join the throngs of sales people complaining about how their jobs are screwed up and how inept the CSR team is.
Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at firstname.lastname@example.org or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.