How You Say It Matters
As a follow up (and the last nail on the coffin), I asked if the hotel had DVD players available for the rooms, because the TV, while lovely, did not miraculously have “Little Einsteins” on a loop, which is what I need when two two-year-olds have missed their nap for two days straight.
His answer? “No.”
Really? You couldn’t have put in a little more effort, made alternative suggestions, or asked a few clarification questions to determine WHY I needed a DVD player and made at least a modest effort to make me happy?
Maybe he was having a bad day. We all have them. But people, please remember, you are always judged on each and every interaction with ALL of the public. This goes for vendors, door-to-door salesmen, and your janitor. So remember the golden rule and always treat people the way you would like to be treated. Call it business karma. You’ll be glad when the good stuff comes back around.
Blogger, author, consultant, coach and all around evangelist for the graphic arts industry, Kelly sold digital printing for 15 years so she understands the challenges, frustrations and pitfalls of building a successful sales practice. Her mission is to help printers of all sizes sell more stuff. Kelly's areas of focus include sales and marketing coaching, enabling clients to find engagement strategies that work for them and mentoring the next generation of sales superstars.
Kelly graduated from the University of Michigan with a degree in Political Science and, among other notable accomplishments, co-founded the Windy City Rollers, a professional women's roller derby league. She is also the mother of two sets of twins under the age of ten, so she fears nothing.