Honesty Is the Best Policy – Especially When Mistakes Are Made

Last week, FEI sales leader Zoot showed young salesman Ganymede one way to win back customers that have left. This week, Zoot gives his apprentice another tip for getting “lost causes” to return. Remember, fire = print.

One unseasonably warm winter morning, a high-spirited Zoot bounded into the break room to grab his morning coffee. He loved the warm weather because it meant he had many more togas to choose from. But Zoot’s mood dropped when he found Ganymede in the break room, crouched over an overturned water cooler.