End-to-End Systemization for Business
End-to-End systematization of a business starts by identifying those areas causing the most errors, stress, and/or pain. In other words, those places of constant frustration in a business that keep employees scrambling, and owners up at night.
Once each business frustration is identified, the process of implementing a system to stop all non-conformances in those areas begins in earnest.
In short, THAT is systemizing a business end-to-end, start to finish!
Surprisingly, when preaching end-to-end systematization to business leaders, the first response is often skepticism. Unfortunately, the concept of systematizing a small business, for many business professionals, appears foolish, ridiculous, useless, futile, or ineffectual.
A few years ago, while giving a presentation on systematization to a large group of executives at the headquarters of a multi-billion-dollar franchise, a stultifying wave of disbelief became evident in the room. Thankfully, many of them wholeheartedly supported bringing systemization to thousands of their small and large franchisees.
However, although the opposition acknowledged that they understood the power of end-to-end systematization of business, they didn’t THINK their franchisees would go along with it.
Sadly, the opposition won that day! So end-to-end systemization for their franchisees was not to be.
End-to-End Systemization Pays Off
Surprisingly, having spoken to and visited many of their franchisees, we found each of them operated like independent “Mom & Pop” businesses. It was obvious there was NO defined method of operation required from franchise headquarters.
The result was, everyone to HIS OR HER own way!
We also discovered that many of the franchisees were hungry for end-to-end systemization. In fact, they complained to us that headquarters was “falling short” in that area. Yet, they did not want to take on the mission of systematization themselves.
You would think that a large franchise with authority over their franchisees would require them to operate in a stricter method. One defined and monitored by headquarters, like McDonalds or other well-known franchises.
In fact, the only thing that identified their franchisees as a group was the color of their vehicles, identifying logos, and having similar equipment. NO STANDARDS FOR OPERATIONS!
Thankfully, we were able to work with some of the franchisees, training them to systemize their business end to end. As a result, one franchisee owner sold their business for TOP DOLLAR.
In fact, the person acquiring the business said, the reason they paid top dollar was due to that “system stuff” the owner had implemented.
Did I mention? Great systems work, despite opposition!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.