Dust Off Your Mission Statement
Remembering how this man had written extensively about good systems and customer service, the third time I called I was determined to remind him of his “Declaration”—his own words. Hearing the man’s familiar voicemail prompt again, I repeated my name and number and left the following message:
“I am really disappointed that no one has gotten back to me. I felt sure you would have had a simple system in place to check voicemails and return calls.”
Almost immediately, I received a phone call from one of the company’s managers, as well as an e-mail from the author himself. As Frederick Douglass had done, I simply used their own written document to remind them they should practice what they teach.
Have you dusted off your “Mission Statement” lately?
Every business needs to have a “Mission Statement”—a written statement of the vision, purpose and goals of the company. If your company doesn’t have one, I believe you would find it extremely beneficial to write one, and then stand on those principles going forward. There’s an old saying that goes, “He who aims at nothing, hits nothing!”
Many companies have written a well-intentioned “Mission Statement”—even framed it and put it on a wall. But, how often, I wonder, do they bother to re-read it, or even remember what it says. I believe many “Mission Statements” get stashed in a drawer or discarded altogether.
THE KEY — Implement the best systems and processes to ensure your company will reach its goals, live up to its “Mission Statement” and give you freedom from chaos.
After spending a dozen years totally systemizing our business, hoping to free up my personal life, I can tell you that:
Order from chaos doesn’t just happen! Truth is, fulfilling your Mission to build a strong company takes a lot of blood, sweat and long hours, but freedom is its own reward!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.