Despising the Day of Small Things
Are you a “Big-Picture” person? Many business professionals would say “yes” to that; implying that doing the mundane details of business processes is NOT for them. “That’s for others to cope with!” they say. However, since many owners despise ANY day of small things, crucial details go unattended, causing continuous frustrations.
Fact is, the seemingly small details of business operations, left unattended, lead to costly mistakes and employee miscommunications.
You would think “big-picture” people, i.e., owners and managers, would get a BIG taste of reality, knowing disorder is plaguing their business. Surely, they’ve missed the fact that, “the devil is in the details.” Moreover, those devilish, often trivialized “small things” can lead to big heartaches for everyone working in the business.
Most certainly, “big picture” people are necessary; those with the vision of how a company should look and operate. However, without getting the humdrum details of business processes SYSTEMIZED, the “big picture” may become a big blur; an illusion that comes at great cost.
Admittedly, working out the specifics of workflow, policies, employee orientation, equipment maintenance, employee daily routines, etc., is tedious. BUT, after documenting those mundane details into a comprehensive operation manual, rest assured, there will be more time for visionary work.
Appreciating the Small Things that Change Lives
Owning a small business can change the course of history for a big-picture person, and their family. To see their business prosper peacefully, we urge them to consider creating a system for delegating their big-picture ideas. This will assure a more successful implementation.
An effective delegating tool is a Task/Project Management System. It’s a solution for breaking down visionary ideas into small steps, and delegating them to various staff. Thus, the staff can report back to the “big-picture” person systemically on the status of the implementation.
This is not rocket science! However, understanding removing every business frustration REQUIRES a system is essential.
In fact, “rare birds,” those tenacious achievers around the world, recognize the awesome power of systemization. They boldly engage the critical small things discovered in the core of great business systems. These are the entrepreneurs and business owners who KNOW the process of continual improvement is KEY to sustaining a business long-term! And, more important, growing a business peacefully.
Other KEY systems that address the small, mundane processes in a business are:
- Daily Routine Checklists for employees
- Orientation System for New Hires
- Jobs and Services Tracking System
- System Buster Locator System, aka CAPA
- Quality Assurance System for all key workflow processes
- Policies to set considerations for decision-making
- Procedures: step-by-step prompts for routine tasks
Once understanding the capability of these types of systems to transform a business from average to excellent, the day of despising small things becomes history. All things become new and fun.
Did I mention? Great systems work to manage the smallest of things!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.