Printing Impressions' Bindery News for Commercial Printing Industry for October 2008

LIKE MOST privately held firms, American Printing of Rhode Island (APRI) does not disclose financial results to outsiders. But a half-day visit to the 35-year-old firm, which is located in suburban Providence and employs 55 workers over two shifts, clearly revealed an organization bustling with activity—which gives credence to owner Paul Carroll’s claims that the firm’s sales have quadrupled in the past four years and are likely to double again over the next four. What is driving the growth? A company-wide focus on achieving customer satisfaction and an ex-panding expertise in retail signage. “Just about everybody claims to provide great customer service,” he recently

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