LIKE MOST privately held firms, American Printing of Rhode Island (APRI) does not disclose financial results to outsiders. But a half-day visit to the 35-year-old firm, which is located in suburban Providence and employs 55 workers over two shifts, clearly revealed an organization bustling with activity—which gives credence to owner Paul Carroll’s claims that the firm’s sales have quadrupled in the past four years and are likely to double again over the next four. What is driving the growth? A company-wide focus on achieving customer satisfaction and an ex-panding expertise in retail signage. “Just about everybody claims to provide great customer service,” he recently
AT FIRST DATA, there is no question the future of customer messaging is viable and vibrant. The giant firm ($6.5 billion in sales in 2005) recently completed the spin-off of its profitable, but non-core, money transfer unit, which is enabling the Omaha-based company to focus more attention and resources on its fundamental credit card processing and customer messaging capabilities. Those activities are substantial. The firm sits atop the pinnacle of the steadily growing credit card processing world, handling the transactions of more than 415 million card accounts on behalf of 1,500 institutions and retailers. Its presence in the customer messaging industry is equally impressive.