Why Customers Walk Away —Morgan
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When a print buyer is dissatisfied with a project, arrange a formal meeting with them—on their turf. This is a clear signal that you acknowledge their concerns, and will make every effort to accommodate them. Ask the print buyer to create an agenda outlining the major issues they wish to discuss. During the meeting, listen without going on the defensive. Let buyers share their frustrations at length, and then brainstorm together how to eliminate or minimize the problems.
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