Why Customers Walk Away —Morgan
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“I always find it best to be direct with a supplier,” contributes Gary Hansen, a vice president/production director. “If I tell a vendor that I am ending my relationship with them, it would not have been the first time I spoke to them about having a problem. The supplier would have seen it coming.”
And, keep in mind some print buyers literally keep tabs. Kim Kailey, a senior print buyer at Boy Scouts of America, keeps a track record of previous issues. “We keep a log of problems that would be cause for concern and share this information (usually several instances later) when we decide that the relationship is not a ‘good fit’ for our company.”
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