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You've met people like this terrible twosome.
No matter who you know, Louse knows them better. Or, if he doesn't know who you know, he knows people who are better than the people you know. Some of your customers may practice this kind of one-upsmanship. That's okay. Listen to them and agree. They are simply insecure and the easiest customers to manage and sell. They are customers. Never, never, however, one-up a customer.
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