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A Better Answer
Instead, ask the lout, "What else have your friends told you about these terrible people?" Conversing with boors requires great patience, and the great print salespeople that I know are inordinately patient.
Because of their exalted positions, Louse and Ratso can beat up their subordinates, and they do it with vigor. They do it because it makes them feel better about themselves. People with low self-esteem ALWAYS need to feel better. Your print-buying customers who have low self-esteem may need to beat you up.
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