By
Cheryl Adams
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
1 Comment
Comments
When there is a problem with the printing process or printed product, Cowgill will bring in the sales rep to discuss his concerns. He claims he even offers the printer a forum to explain what happened, what went wrong and offers the company two more chances to resolve the problem(s).
“At that point, I may be looking for a replacement,” he admits. “Once I see that the issues are greater than we can work around, I will cut the ties. They say, ‘If you don’t hear anything from your client, they are probably looking for your replacement.’ The worst thing that a printer can do is ignore the ‘quiet’ customer.”
1 Comment
View Comments
- People:
- LORENZO COWGILL
- Places:
- ALEXANDRIA, VA
Cheryl Adams
Author's page
Related Content
Comments