By
Cheryl Adams
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“First, I cannot answer this question without including ‘excellent customer service.’ Having spent so many years on that side of the table, I know what kind of service that I gave to my clientele, and I expect the same type of professionalism from the people I am working with,” Cowgill explains.
“Excellent customer service begins with trust. I trust the person I’m working with to be honest and to trust me to be the same with them. I expect them to be knowledgeable, and be willing to find out what they don’t know. They have to be available, personable, truthful and capable. They will listen and be able to offer knowledgeable support to provide the best option for my situation.
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- People:
- LORENZO COWGILL
- Places:
- ALEXANDRIA, VA
Cheryl Adams
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