O’Neil Data Systems: Living Up to Its Name
"Everything we do today is contract work," adds Mark Rosson, vice president of sales and marketing. "A single run is rare for us. That has helped us tremendously in the current economic environment. We continue to grow and are actually hiring." The privately held company currently has 180 employees.
"We've branded our solutions within a single suite of Web-based tools and products that focus strictly on a single service," he points out. Capitalizing on the first three initials of O'Neil, it's aptly named ONEsuite. "The focus of each module is clear. ONEkit is a dynamic kit-building solution; ONEcard is used for online ID card creation, ordering and production; and ONEdirectory provides online directory composition software. O'Neil also recently purchased HP's Exstream document output software and is transitioning to it for composition capabilities.
There are currently seven offerings within ONEsuite, and Rosson reveals that the most popular is their newest one, called ONEclick. "It's an archiving portal where clients can store documents electronically for up to 10 years. The time frame is dictated by compliance to government regulations.
"The portal actually has a twofold benefit in that call center agents or CSRs can render a document instantly to respond to inquiries," he notes. "And, the ROI for the customer is immediate. The average cost of responding to a typical call is around $22. Our goal is to reduce that to $6 to $8 per call."
O'Neil runs ONEsuite applications on its own servers. It also houses a Unisys mainframe computer to produce its data-driven products. The company's page-building services let customers send their data from any source, including XML, mainframe databases, word processing files, etc. It then optimizes, cleans and performs automated sort and extract programs to repurpose the information into professional-looking pages, ready for printing and/or electronic delivery.