Dickeson--Making Relevant Data Decisions
You could downsize the number of monks, increase monk efficiency training, have monk teams for motivation in your monastery business, but the monk transcription business was obsolete. The process did not add the value demanded by the market.
Back to our original question: Why won't managers take action based on our computerized accounting reports? It may be because even though they may be very accurate, and a tad faster, they're not relevant to adding external values for consumers. They no longer play in prime time.
Beating a Dead Horse
There's an old saying: "When your horse dies, the first thing to do is dismount."
It's time to dismount the ledger and cost system horses for problem solving and decision making. They're dead. That's why they're unused. Now the question: What do we use to guide us?
We must think about how computers can reach out onto the Internet and bring us external world data that helps us make relevant data decisions. What is the meaning of "information" we need for economic guidance?
Think about William L. Davis, CEO of R.R. Donnelley & Sons, who noted in a recent speech that printing is a "decade behind in manufacturing best practices."
Reflect on this nugget: In printing we add value for customers by converting raw sheets of paper to information pieces. Yet, to this day, we buy paper from our suppliers by the pound (basis weight of a 500 sheet ream) and sell it after conversion by the copy. Do we even yet realize who we are or what the value we add is?
WHOA! Stop the world. We want to get on.
—Roger V. Dickeson
About the Author
Roger Dickeson is a printing productivity consultant based in The Woodlands, TX. He can be reached via fax at (281) 419-8213 or e-mail at email@example.com.