Something has has been troubling some accountants and printing software suppliers whom I speak to from time to time: They note that printers often produce reports—information—from their computers at dazzling speeds, but then they don't use the data to make decisions and take action. "Why do companies pay big bucks for these data systems and then seem to ignore results that mandate remedial action?" is a question many ask. "We're giving them what they asked for, aren't we? So why don't they use it?" Yes, these systems are providing financial reports, balance sheets, income statements and cash flow analysis—all based on a system developed by

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