Consider Taking Tips to Heart --DeWese
Speaking of compliments, get out your note pads and list these principles for paying good compliments.
1) Don't ever pay a compliment unless it is sincere. Gratuitous flattery stinks and the recipient can smell it. This is especially true of print buyers who are suspicious of you in the first place.
2) It's okay, in fact encouraged, to pay a compliment even if you think the recipient already knows your feelings. Mark Twain said, "I can live two months on a good compliment."
3) Don't confuse complimenting with "patronizing." Patronizing behavior is condescending and self-serving. It stinks more than insincere behavior.
4) Be a good compliment receiver. It is not necessary to reciprocate immediately when you are paid a compliment. People who are quick to answer a compliment with a compliment are seen as not being able to graciously handle a compliment. The best practice is to simply say, "thank you" or modestly answer, "gee, you have made my day."
5) Word your compliments carefully. This causes the recipient to think that you thought about the specifics behind the compliment.
Marvelle Stump might say to Bubba Tebault at Tebault's Used Trailers & Cars, "Bubba, you the best damn customer I got." We know full well that Bubba is Marvelle's only customer. A good compliment should be something like, "I appreciate the time you spend preparing your specifications. It makes our job a lot easier, but it also makes us work even harder to satisfy you."
6) Make it a daily practice to think about a person you have never complimented. It could be your spouse or significant other (if you rarely or never compliment your life companion, shame on you. You are a hopeless wretch who should get out of sales and become a security guard at an atomic waste site.) It could be someone in the bindery. Maybe your receptionist. You don't need a specific incident to prompt a compliment. Think about your target and what characteristic(s) deserve praise. Then walk right up to them and say, "Shirley, I think about this often, but have neglected to ever tell you that you are the face of this company. You do a great job greeting our customers on the phone and when they come to the plant."