By Margie Dana | Posted on January 27, 2012
Some print reps cast large shadows as they build relationships with customers over many years. Steve Block was that kind of print salesman. I was so lucky to have known him for many years, and so it was doubly sad to hear of his sudden passing right before New Year's.
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By Margie Dana | Posted on January 11, 2012
I love Starbucks. As much as anything, I love how they treat me. You see, I’m a Gold-Card-carrying customer, and so help me, I know I sound shallow, but it makes me feel special. Could printers come up with something similar?
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By Margie Dana | Posted on December 13, 2011
It is in your best interest as a printer to make sure your customers are secure in their jobs. They are responsible for giving your firm business. They are your biggest advocates inside their companies—often, they’re your only advocate.
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By Margie Dana | Posted on December 06, 2011
With these five easy questions, you’ll get at the heart of current customer satisfaction without spending a bundle. It is absolutely vital that you know what to do with the results and have a process in place to get it done.
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By Margie Dana | Posted on November 29, 2011
An odd thing happened in today’s Zumba class. We had a substitute teacher; someone I’d never seen before. Her dancing was OK, but there was one thing about her style that really put me off. She never made eye contact.
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