We've Got a Volcano to Beat

This isn't a story about printing, but it is one about business and taking care of customers. And those are issues every bit as important as delivering great print quality.

Going over to Ipex in May was a bit of an adventure, thanks to that volcano in Iceland that just kept on keeping on. I was enjoying a cappuccino in the U.S. Airways Envoy lounge in Philadelphia when the announcement was made that flights to several cities in the U.K. and Europe were cancelled. I immediately called the Gold Preferred line at the airline, picturing the milling hordes in the concourse queuing up at the customer service counters. About a dozen plane loads of people just learned that their vacation or business trip was not going to start quite as planned. I didn't want to be down there.