The Incentive Plans of Mice and Men
There’s an old idiom that says, "The best-laid plans of mice and men often go astray." In other words, you may have plans for, say, an incentive program in your company, but as I’m about to illustrate—without proper systems to implement your plans, they are bound to go off course.
So, are we mice or men?
We had some interesting reactions to an earlier blog titled, "Too Many Wimpy Bosses," as some readers were concerned that my idea of a proper boss was a "task master," lording over employees to keep the wheels of production turning with the lash of a whip. But, NOTHING could be further from my mind than treating employees or anyone else in such a manner. I’m happy to say, our employees have been with our company for an average of over 10 years.
There is a time for us, as leaders, to actually LEAD—to "man up" and hold those under our stewardship accountable for the work they agreed to do at a certain wage—that is, IF they were given a company orientation to know exactly what was expected of them BEFORE they were hired. Of course, this means more systems needed to be in place, i.e. a written orientation system with all the company policies, procedures, etc.
If one of your vendors gave poor quality and service, wouldn't you demand better, or find another vendor? Therefore, isn't it reasonable that, if you are paying for someone's labor, you should have a right to good quality work and timely service?
Some suggest you need to regularly award people to motivate and incentivize them to do their job, and not just demand they do it. I agree to a point, but there needs to be a balance.
Several years ago, a friend called me about an opportunity for a great hire; someone he thought I should meet right away. I agreed, and during that meeting I learned that the man had vast experience—not only as a sales manager, but in other key positions at large printing companies.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.