That Hands-in-the-Air Feeling
Isn't growth good in a business? Doesn't growth give you extra resources to hire more employees to take on some of the workload? My answer is YES and NO.
Before explaining the yes and no, I want to say this young man who said he didn't know where to start was mistaken. He DID know where to start, because he started by admitting he didn't know what to do and he asked for HELP. That's HUGE! Many business owners let pride get in the way of improving their business.
Now, back to the YES and NO answer.
My answer would be YES, that growing a business is good, as long as your growth is managed and well-ordered; having good written systems in place to handle the growth.
How many times have you heard about a business acquiring several other businesses, only to hear a few years later the whole empire crumbled? The WHAT, WHEN, WHERE and HOW becomes blurred.
In many cases, the reason for the collapse is that the systems of the acquired companies are very different from the systems at the mother company; and therefore chaos increases at an exponential rate. Management can't keep up with the mistakes and poor customer service, etc., so the company starts hemorrhaging money, and staff begins to jump ship due to the stresses and strains of the entire mess.
When a franchise like Starbucks opens a new location, they are up and running with great service on day one. Imagine, if every Starbucks operated with different business processes; there would be no way to have the thousands of locations now currently operating worldwide, and with more coming.
So my answer would be NO to adding new business, IF you can't handle the business you already have, without working 12 to 14 hours a day and weekends to keep up! I would tell you to, FIRST use the hours you spend trying to acquire new business and bring your business to order.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.