Something to Crow About at Chick-fil-A
For those of us who love Chick-fil-A, surely you know they have something to crow about, regarding their unmatched service. Amazingly, their speed of order-taking, and delivering great chicken dishes to customers, is becoming legendary.
Recently, comedian Brian Bates joked about it in his standup routine:
“Does anyone out there think Chick-fil-A’s drive-thru service is getting a little TOO good? Their lines are SO long… and order-takers meet you so far out there now… I didn’t realize it was THEM! I thought it was some homeless person with an iPad.” But smiling, she said, “What can we get for you?”
I said, “Uh… I would like… uh… to get off the INTERSTATE first!?”
Not surprisingly, Chick-fil-A started out as a SMALL BUSINESS, like many other well-known companies.
However, what separates them from most all small businesses is, they have harnessed the power of systems and continual improvement.
Let the Crowing Begin
Yep, my wife and I love going to Chick-fil-A. And, as systems analysts, we have observed their continual improvement process for years.
In countless articles, we’ve been crowing about small businesses achieving great success by simply taking their one location to the next level. Simply stated, systemizing all phases of operations until it runs like a well-oiled machine.
Fact is, systemizing is just common-sense practices turned into step-by-step processes of operations.
No, it’s not rocket science, but it’s exciting to see a business take off when implementing systems to serve clients and employees, seamlessly.
Why do we CROW?
We did it in our business and proved systematically that system-methodology will take any small business to the promised land, when applied with a NO TURN BACK attitude.
One thing we learned years ago at System100.com is, that most MIS Software does NOT provide A WAY TO MEASURE QUALITY.
Rest assured, without a system to measure quality of service in every area of business — errors, frustrations and disorder will remain a constant.
Give systems a chance in your business. We did!
And who knows, you may do a little crowing of your own.
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.