Scoreboarding: Planning to Win! Part 2 (Includes Video)
Uh-oh! Doesn’t that sound like maybe “Big Brother” is watching!?
HANG WITH ME!
Here's what we’ve observed from LOW performers in our work place, after installing Scoreboards:
Their peers encourage them to at least maintain acceptable numbers, in order to maintain the overall Department's numbers. And they are paying attention to their scores, whether they openly admit it or not.
A great system tends to expose the good and the bad! So HIGH performers love the scoreboard, especially seeing their winning scores.
Now...at some point, an owner or manager SHOULD make the decision whether or not to allow a low-performing individual to remain on the team with losing numbers.
What would a coach of a sports team do?
I hope...BEFORE making a decision to throw someone off the team or changing their position...management has considered, and tested the following:
- Are the Estimated Times to perform processes, accurate?
- Have the processes been measured and timed?
- Does the company’s industry have standards for certain processes that they have to maintain and compete against?
Most owners know, if they’re allowing too much time to complete processes, the company will NOT be competitive.
So, the estimated numbers need to make sense and be fair. This would be comparable to the rules and boundaries in a sports event.
Imagine NO RULES and NO BOUNDARIES in a game, it would be utter chaos.
We've seen, by having Productivity Scoreboards, that individuals will speak up immediately and loudly, and even call FOUL, when they believe the estimated times for completing a process are NOT accurate.
It’s a benefit to the company, when someone speaks up and cries foul. Because, at that point, management should re-evaluate the estimated time it takes to do a process...
- Which IMPROVES the accuracy of your estimates,
- Which IMPROVES the bottom-line,
- Which IMPROVES the accuracy of the Work-Load Schedule...
- WIN, WIN, WIN—everybody wins!
Yes, I would argue...WORK is a game that is played everyday, using the best possible equipment and strategies, for the sake of all involved!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.