Pick Your Battles, but Don’t Surrender
If, however, you are seeing the same kinds of mistakes from a team member with no attempts to correct or learn from them, and you coach and you coach and still see no improvement, well, it may be time to make a change (see the Donald Trump reference in #1).
3. “Personality” conflicts with clients and co-workers. I was once removed from an account at the client’s request. Most people probably have been from time to time. Sometimes, there are just personality clashes. My boss knew me well enough to know that I was not somehow fatally flawed, and that the customer was just being persnickety.
If, however, you receive consistent complaints from more than one source about a particular trait of any given member of your staff, it is time to take a long hard look at what is being said. Can the behavior be changed? If not, again, no one can afford to lose clients because of inappropriate behavior. If a salesperson is “creepy,” maybe he is just a creep. And one less creep on your team is a good thing.
Picking your battles can be tough. But it is vital that you take a look at the big picture, consider all the angles and then make the decision that will best serve your team and your sales. Get help if you need it. But don’t ignore those little feelings that you get. That’s your gut talking. And your gut is often right.
Blogger, author, consultant, coach and all around evangelist for the graphic arts industry, Kelly sold digital printing for 15 years so she understands the challenges, frustrations and pitfalls of building a successful sales practice. Her mission is to help printers of all sizes sell more stuff. Kelly's areas of focus include sales and marketing coaching, enabling clients to find engagement strategies that work for them and mentoring the next generation of sales superstars.
Kelly graduated from the University of Michigan with a degree in Political Science and, among other notable accomplishments, co-founded the Windy City Rollers, a professional women's roller derby league. She is also the mother of two sets of twins under the age of ten, so she fears nothing.