I Would Hate It, Too!
"And besides, I can't believe anyone would put cleaning on a checklist and expect someone to do THAT every day. The next thing you know, the boss would put cleaning my equipment, like the plate processor, on a scheduled preventive maintenance checklist, and expect me to get it done on a certain time table. Besides, we should do that dreary duty only if there's little work in the shop, or if the plate processor starts giving us problems. Right?"
Finished with my tongue-in-cheek rant, I said to Brandon, "Yes, it's unbelievable that many consider it a burden to do what they are paid to do, and what's more mind-boggling is, many owners and supervisors think it's unkind or even unfair to hold people accountable nowadays."
Why was Brandon grinning? Because he loves helping business owners gain control of their companies by overcoming the obstacles and roadblocks. Brandon and I both agreed that as long as the owner is paying us to train them on systems that hold everyone accountable—including themselves—and it makes our clients HAPPY, then we are happy.
Brandon and I have both witnessed for years the proven benefits of removing chaos from a business through quality controls, service controls, maintenance controls and many other control systems. We refuse to be daunted by those who say they HATE IT, when what they hate is accountability.
Bravo, to our client for bravely continuing the good fight to regain control of his business after all of the years of hating the waste and chaos that had taken it over. Been there, done that, and I couldn't go back. I would hate it, too!
Did I mention? Great Systems Work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.